REFUND POLICY

Returns & Refunds Policy

We want you to be completely happy with your purchase from e-Comas Distribution LTD. If for any reason you’re not satisfied, we’re here to help make the returns process as straightforward as possible.

This policy does not affect your statutory rights under UK consumer law.

Returning Unwanted Items

If you’ve changed your mind about your purchase, you can return it within 30 days of receiving your order.

To be eligible for a refund, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories and components.
• Be accompanied by your order number or proof of purchase.

Once we receive and inspect your return, we’ll process your refund to the original payment method. Refunds are usually processed within 14 days of receiving the returned item, although they may appear sooner depending on your payment provider.

Unless the item is faulty or incorrect, you are responsible for the cost of returning the item.

Faulty, Damaged or Incorrect Items

We take great care when packing every order. However, if your item arrives damaged, develops a fault, or you’ve received the wrong product, please contact us as soon as possible.

If the item is confirmed to be faulty, damaged or incorrect, we will:

• Replace the item where possible; or
• Provide a full refund if a replacement is unavailable or not appropriate.

We’ll also reimburse any reasonable return postage costs. Please keep your proof of postage so we can process your reimbursement.

If your item develops a fault after 30 days, please contact us and we’ll advise you on the next steps in accordance with your statutory rights.

How to Return an Item

Before returning your item, please contact our customer service team so we can help you with the return.

Email: help@e-comas.com
Telephone: TBC

Please include:

• Your order number
• Your name
• The reason for your return

Where appropriate, we’ll provide you with a Returns Reference Number to help us process your return more quickly.

Unless we’ve advised otherwise, please send your return using a tracked postal service and retain your proof of postage. You remain responsible for the item until it reaches us.

Return Address:

e-Comas Distribution LTD.
1 Vale Park

Colomendy Ind Est

Denbigh

LL16 5TA
United Kingdom

Your Right to Cancel (Consumer Contracts Regulations 2013)

If you purchase online, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, simply notify us by email, telephone or post before the cancellation period expires.

Once you’ve informed us of your decision, you’ll have a further 14 days to return the goods.

Provided the goods are returned in an acceptable condition, we’ll refund:

• The full cost of the item(s).
• The standard delivery charge paid when placing your order (where applicable).

Please note:

• You are responsible for the cost of returning unwanted items unless we have agreed otherwise.
• We cannot refund enhanced delivery services (such as Next Day or Express Delivery), only the standard delivery cost.
• If the item is faulty, damaged or sent in error, we’ll refund both the purchase price and reasonable return postage costs.

Refund Times

Once we’ve received and inspected your returned item, we’ll notify you that your refund has been processed.

Refunds are made to your original payment method and are normally completed within 14 days.

Questions?

If you have any questions about returns or refunds, please contact our customer service team and we’ll be happy to help.