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Shipping Policy
Shipping Policy
At e-Comas Distribution LTD, we’re committed to getting your order to you as quickly and safely as possible.
UK Delivery
We offer FREE UK standard delivery on all domestic orders using Evri Tracked 48.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number (provided you’ve supplied an email address at checkout). You can also view your tracking information by logging into your customer account and checking your order history.
Dispatch Times
- Orders placed before 3:00pm (Monday to Friday) are usually dispatched the same working day.
- Orders placed after 3:00pm will be dispatched on the next working day.
- Orders placed after 3:00pm on Friday, or at any time on Saturday or Sunday, will be dispatched on Monday (or the next working day if Monday is a Bank Holiday).
Delivery Times
Our standard UK delivery service is Evri Tracked 48, with delivery typically taking 2–3 working days from dispatch.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as adverse weather or courier delays.
International Delivery
We ship worldwide. Shipping costs for destinations outside the UK are calculated automatically at checkout based on the delivery address and the weight of your order.
Please note that international customers are responsible for any customs duties, taxes or import charges that may apply in their destination country.
Courier Services
For higher-value orders, or where appropriate, we may upgrade your delivery to a fully tracked courier service such as DPD or DHL at no additional cost.
If we do, you’ll receive an email with your tracking details once your order has been dispatched.
Delivery Questions
If you have any questions about your delivery or need assistance tracking your order, please contact our customer support team and we’ll be happy to help.